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United India Insurance Company Limited

United India Insurance Company Limited was incorporated as a Company on 18th February 1938. General Insurance Business in India was nationalized in 1972. 12 Indian Insurance Companies, 4 Cooperative Insurance Societies and Indian operations of 5 Foreign Insurers, besides General Insurance operations of southern region of Life Insurance Corporation of India were merged with United India Insurance Company Limited. After Nationalization United India has grown by leaps and bounds and has over 9000 work force spread across 1537 offices providing insurance cover to 1.74 Crore policy holders. The Company has variety of insurance products to provide insurance cover from bullock carts to satellites.

United India has been in the forefront of designing and implementing complex covers to large customers, as in cases of ONGC Ltd , GMR- Hyderabad International Airport Ltd, Mumbai International Airport Ltd Tirumala-Tirupati Devasthanam etc. We have been also the pioneer in taking Insurance to rural masses with large level implementation of Universal Health Insurance Programme of Government of India & Vijaya Raji Janani Kalyan Yojana ( covering 45 lakhs women in the state of Madhya Pradesh) , Tsunami Jan Bima Yojana (in 4 states covering 4.59 lakhs of families) , National Livestock Insurance and many such schemes.

We have also made our presence in more than 1000 tier II & III towns and villages through our innovative Micro Offices.

86

Years of experience

1.38 Cr

Happy Customers

100%

Satisfaction

Our Vision

We United India will be
  • The most preferred insurer in India with global footprint & recognition.
  • Trusted brand admired by all stakeholders
  • The best-in-class customer service provider leveraging technology & multiple channels
  • The provider of a broad range of innovative products to meet the needs of all customer segments
  • Great place to work with highly motivated and empowered employees
  • Recognized for its contribution to the society

Corporate Mission

  • To provide Insurance protection to all.
  • To ensure customer satisfaction
  • To function on sound business principles.
  • To help minimise national waste and to help develop the Indian economy.

Top Management

Top Management
S.No Name Designation Position
1 Shri Bhupesh Sushil Rahul Chairman cum Managing Director Key Officers
2 Ms. Sunita Gupta Executive Director Key Officers
3 Shri Mathew George Executive Director Key Officers
4 Shri Hans Raj Gangwal General Manager Key Officers
5 Shri Pranay Kumar General Manager Key Officers
6 Smt Kalaiveni Subbiah General Manager Key Officers
7 Shri Sanjay Joshi General Manager Key Officers
8 Shri C M Manoharan General Manager Key Officers
9 Smt K Rajeswari General Manager Key Officers
10 Shri S Rajagopal Deputy General Manager Key Officers
11 Smt Lipika Kalra General Manager Key Officers
12 Shri Rajkumar Arora General Manager Key Officers
13 Ms. Jayashree Nair General Manager Key Officers
14 Shri Baiju K C Chief Vigilance Officer Key Officers
15 Shri Ramnath Venkat Bhagavath Appointed Actuary Key Officers
16 Smt Pushpalatha Natarajan Deputy General Manager Key Officers
17 Shri Abhaya Kumar Padhiari Deputy General Manager Key Officers
18 Smt M R Sujatha Deputy General Manager Key Officers
19 Smt S Hemamalini Deputy General Manager Key Officers
20 Shri Santanu Giri Deputy General Manager Key Officers
21 Smt Nandhini Sridhar Deputy General Manager Key Officers
22 Shri Harmeet Singh Chahal Deputy General Manager Key Officers
23 Ms. Deki Narendra Bonde Deputy General Manager Key Officers
24 Shri Alok Kumar Jain Deputy General Manager Key Officers
25 Shri G.S. Arun Kumar Deputy General Manager Key Officers
26 Shri R Govindarajan Deputy General Manager Key Officers
27 Shri V Venkatesan Deputy General Manager Key Officers
28 Shri K. Raj Kumar Deputy General Manager Key Officers
29 Shri Shri ARUN P N Deputy General Manager Key Officers
30 Shri Lalit Kumar Deputy General Manager Key Officers
31 Smt Anagha Shantanu Deshpande Company Secretary Key Officers
Management Hierarchy
Shri Pranay Kumar

General Manager

Management Hierarchy
Smt Kalaiveni Subbiah

General Manager

Management Hierarchy
Shri Vivek Gupta

Non-Executive Government Nominee Director Director, DFS, MOF,GOI

Management Hierarchy
Ms. Neha Chauhan

Non-Executive Government Nominee DirectorJoint Director, DFS,MOF,GOI

Management Hierarchy
Ms. Sunita Gupta

Executive Director

Management Hierarchy
Shri Sanjay Joshi

General Manager

Management Hierarchy
Shri C M Manoharan

General Manager

Management Hierarchy
Shri Baiju K C

Chief Vigilance Officer

Management Hierarchy
Dr Nitin Kumar Bakhshi

Non Executive Independent Director

Management Hierarchy
Shri Hans Raj Gangwal

General Manager

Management Hierarchy
Shri Mathew George

Executive Director

Management Hierarchy
Shri Bhupesh Sushil Rahul

Chairman cum Managing Director

Management Hierarchy
Shri M V Rao

Director(Non Executive Independent) MD & CEO, Central Bank of India

Management Hierarchy
Shri Ambikesh Keshri

Non Executive Independent Director

Board Of Directors
Shri Bhupesh Sushil Rahul,Chairman cum Managing Director
Shri M V Rao,Director (Non Executive Independent) MD & CEO, Central Bank of India
Shri Vivek Gupta,Non-Executive Government Nominee Director Director, DFS, MOF,GOI
Ms. Neha Chauhan,Non-Executive Government Nominee Director Joint Director, DFS,MOF,GOI
Ms. Sunita Gupta,Executive Director
Shri Mathew George,Executive Director
Dr Nitin Kumar Bakhshi,Non Executive Independent Director
Shri Ambikesh Keshri,Non Executive Independent Director
S.No Regional Office Address Regional Chief Landline No Fax Email Id
1 RO-Ahmedabad United India Bhavan,Floor No.6, Ashram Road, Near Income Tax Circle, Ahmedabad, Gujarat-380014 Meenakshi Tripathi 079-27544703 meenakshitripathi@uiic.co.in
2 RO-Bangalore Krishi Bhavan, Floor No.5th & 6th, Hudson Circle Nrupathunga Road, Bangalore, Karnataka-560001 Smt Rajeswari K 080-22534040 080-22534041 krajeswari@uiic.co.in
3 RO-Bhopal Paryawas Bhawan,Second Block,Floor No.2, Jail Road, Arera Hills, Bhopal, Madhya Pradesh-462011 Shri Rajeev Kumar Aggarwal 0755- 4284772 0755-2553775 rajivaggarwal@uiic.co.in
4 RO-Bhubaneswar Orissa Coop Housing Corp, Block No 1, Floor No.5, Janpath, Unit Iii Kharvela Nagar (Besides Ram Mandir), Khurda, Bhubaneswar, Odisha -751001 Shri Dina Bandhu Behera 0674-2391837 0674-2391739 dinabandhubehera@uiic.co.in
5 RO-Chandigarh Sco 123-124, Floor No.3, Sector 17-B, Chandigarh-160001 Lipika Kalra 0172-2712631,2711502 0172 -2711485 lipikakalra@uiic.co.in
6 RO-Chennai Silingi Buildings,134,Floor No.4, Greams Road, Thousand Lights, Chennai, Tamil Nadu-600006 Shri Vasudevan Iyengar S 044-28291965 ,28294992 044-28294191 sviyengar@uiic.co.in
7 RO-Coimbatore 178,Dr. Nanjappa Road, Opp.Chidambaram Park, Coimbatore, Tamil Nadu-641018 Shri V N Sandeep 0422 - 2239701 0422 - 2231892 vnsandeep@uiic.co.in
8 RO-Dehradun Ratna Complex, 899/1, Floor No.1, Hotel Ratan Palace, Kaulagarh Road, Dehradun, Uttarakhand-248001 Smt Geeta Anand 0135-2753154 0135-2753157 geetaanand@uiic.co.in
9 RO-Guwahati Chibbar House, Floor No.1, G.S.Road, Near Dispur Post Office, Kamrup, Assam, Guwahati-781005 SAIBAL BHOWMIK 0361-2344215 0361-2340606 saibalbhowmik@uiic.co.in
10 RO-Hubli Enkay Complex,No.2,Floor No.1, Keshwapur, Hubli, Dharwad, Karnataka -580023 Smt Usha Chandramouli 0836-2264460 ushachandramouli@uiic.co.in
11 RO-Hyderabad United India Towers,3-5-817 & 818, Floor No.2, Old Mla Qrtrs Road, Basheerbagh, Hyderabad, Telangana-500029 Shri SATISH V 040-23231676 040- 23230068, 23231847 vsatish@uiic.co.in
12 RO-Jaipur NBCC Centre 17, Floor no -7, Sahkar Marg Jyoti Nagar, Jaipur, Rajasthan - 302007 Vijay Kumar 0141-2742242 vijaykumar@uiic.co.in
13 RO- Jodhpur City Center,Door No. 1,Floor No. 3,Olympic Road,,Above Big Bazar,Jodhpur, Rajasthan-342001 Ramesh Chandra 0291-2634843 rchandra@uiic.co.in
14 RO-Kochi Sharanya, Floor No.1, Hospital Road, Ernakulam, Ernakulam, Kerala-682011 Smt Jenny P John 0484-2355146 0484-2367450 jennypjohn@uiic.co.in
15 RO-Kolkata Himalaya House,38 B, Floor No.2, Jawaharlal Nehru Road, Chowringhee, Kolkata, West Bengal-700071 Umakanta Lenka 033-22881803 033-2887306 umakantalenka@uiic.co.in
16 RO Kozhikode Al-Noor Complex , Floor No.2, East Nadakkavu, Wayanad Road, Kozhikode, Kerala - 673006 Shri Thomas G Padicala 0495-2765475,0495-2769475 thomaspadicala@uiic.co.in
17 RO-Lucknow Arif Chambers,1 , Kapoorthala Bagh, Aliganj, Lucknow, Uttar Pradesh -226020 Suhas N Palande 0522-2321963,2329301 0522-2332318 snpalande@uiic.co.in
18 RO-Ludhiana 136, Floor No.1, Feroze Gandhi Market, Ludhiana, Punjab-141001 Daleep Kumar 0161-2774219,5030700 0161-2773084 daleepkumar@uiic.co.in
19 RO-Madurai Pandiyan Building,7 A, Floor No.1, West Veli Street, Madurai, Tamil Nadu-625001 Shri R Panneerselvam 0452-2340683 0452-2341717 rpanneerselvam@uiic.co.in
20 RO-Mumbai 1 Stadium House, Floor No.5, Veer Nariman Road, Churchgate, Mumbai, Maharashtra -400020 Prem Sagar Barla 02-2282 0684 ,2282 1572 022-2282 0469 premsagarbarla@uiic.co.in
21 RO-Mumbai 2 Maker Bhavan No. I,,Floor No.3, Sir V.T.Marg, New Marine Lines, Churchgate, Mumbai,Maharashtra -400020 C. B. SHETTY 022-22694423 cbshetty@uiic.co.in
22 RO-Nagpur Ambica House,19,Dharampeth Extension, Shankar Nagar Square, Nagpur, Maharashtra -440010 SARBANI HALDER 0712-2248325 0712-2248781 sarbanihalder@uiic.co.in
23 RO-New Delhi 1 Kanchenjunga Building,8th Floor, Barakhamba Road, Connaught Place, New Delhi-110001 Shri Ajay Rastogi 011-23310446 011-23316471 ajayrastogi@uiic.co.in
24 RO- New Delhi 2 Scope Minar Complex Core 1 & Core 4, Floor No.- 2, Laxmi Nagar District Center,New Delhi - 110092 Shri G K Bansal 011-22047035 gkbansal@uiic.co.in
25 RO-Patna Chanakya Complex, R Block, Floor No.3, Bir Chand Patel Marg, R Block, Patna, Bihar-800001 Ashok Bhaskar Pandey 0612-2224806 0612-2506734 ashokpandey@uiic.co.in
26 RO-Puducherry A.R.Plaza, Plot No.35 36 & 37,45 Feet Road Extension, Balaji Nagar, Saram, Pondicherry -605011 Smt Geetha Sridharan geethasridharan@uiic.co.in
27 RO-Pune Unit No. 202, 2nd Floor, Kakade Bizz Icon, CTS No. 2687/B, Ganesh Khind Road, Bhamburda, Shivaji Nagar, Pune - 411016 Smt Jayashree G Nair 020-25513720 jaishreenair@uiic.co.in
28 RO-Raipur No. 648 & 649, 6th Floor, Magneto Offizo, Magneto The Mall, Labhandih, Raipur, Chhattisgarh - 492010 Shri B K Singh 0771-2259377 bksingh@uiic.co.in
29 RO-Vadodara Suraj Plaza Ii,Floor No.5, Sayajigunj, Vadodara, Gujarat-388001 Ashish B. Damor 0265-2361022 0265-2362039 damorashish@uiic.co.in
30 RO-Visakhapatnam Pavan Enclave,30-15-153,Floor No.3, Dabagardens, Main Road, Visakhapatnam,Andhra Pradesh-530020 Smt R Varalakshmi 0891-2525349 0891-2552988
31 LCB-Bangalore Indian Mutual Building,Floor No.3, Narasimharaja Square, Bangalore, Karnataka-560002 VIMALA WARAN 080- 22114161 080-22216625 vimalawaran@uiic.co.in
32 LCB-Chennai 98/A, Floor No.1, Dr. Radhakrishnan Salai, Chennai, Tamil Nadu-600004 Smt S Jayasree 044-28478514,28478640, 28478641 044-28478642 sjayasree@uiic.co.in
33 LCB-Hyderabad Ramalaya Bldg,1-7-241/10,Floor No.2, Sarojini Devi Road, Secundarabad, Hyderabad, Telangana-500003 Smt Vaidehi Rajaraman 040-27844704 vaidehirajaraman@uiic.co.in
34 LCB-Kolkata Himalaya House,38 B, Floor No.7, J L Nehru Road (Old Chowringhee Road), West Bengal, Kolkata-700071 Shri Nihar Ranjan Bala 033-22268272/8442, 65228267 033-22884078 niharbala@uiic.co.in
35 LCB-Mumbai Vulcan Insurance Building,77,Veer Nariman Road, Churchgate, Mumbai, Maharashtra -400020 Shri H N Padhye 022-22822555 022-22820521 hnpadhye@uiic.co.in
36 LCB-New Delhi Himalaya House,D-24 & E-25,Floor No.2, 23 K G Marg, New Delhi-110001 Smt Preeti Bansal 9818863455,09899720652 preetibansal@uiic.co.in
S.No Key Post Name Designation
1 Chairman cum Managing Director Shri Bhupesh Sushil Rahul Chairman cum Managing Director
2 Executive Director Ms. Sunita Gupta Executive Director
3 Executive Director Shri Mathew George Executive Director
4 Chief Marketing Officer Shri Hans Raj Gangwal General Manager
5 Principal Compliance Officer - AML Smt Pushpalatha Natarajan Deputy General Manager
6 Chief Risk Officer Shri S Rajagopal Deputy General Manager
7 Chief Investment Officer Smt M R Sujatha Deputy General Manager
8 Chief Financial Officer Smt S Hemamalini Deputy General Manager
9 Chief Underwriting Officer Shri Santanu Giri Deputy General Manager
10 Appointed Actuary Shri Ramnath Venkat Bhagavath Appointed Actuary
11 Company Secretary Smt Anagha Shantanu Deshpande Company Secretary

Performance

Performance
Financial Year Document
Year 2023-24 Bilingual
Year 2023-24
Year 2022-23
2021-22 Bilingual
Premium Analysis - Global (In Crores)
Company Performance
Gross Direct Premium In India ( In Crores)
Company Performance
Interest, Dividend And Rent (In Crores)
Company Performance
Capital & funds and total assets(in Crores)
Company Performance
Profit Analysis (In Crores)
Company Performance
Organisation Data
Type Of OfficeNos.
Head Office   1 
Learning Center   1 
Regional Offices  30 
Large Corporate & Brokers Unit(LCB)    6 
Divisional Offices 352 
Branch Offices 548 
Micro Offices 430 
Service HUB177 
Total1545 
Employee Strength
CLASS ICLASS IICLASS IIICLASS IVTotal
5796672625629  9117

Corporate Mission

Introducing Ourselves
  • UI is a leading General Insurance Company.
  • More than three decades of experience in Non-life Insurance business.
  • Formed by the merger of 22 companies, consequent to nationalisation of General Insurance.
  • Head Quarters at Chennai.
Corporate Mission
  • To provide Insurance protection to all.
  • To ensure customer satisfaction
  • To function on sound business principles.
  • To help minimise national waste and to help develop the Indian economy.

Citizens Charter

OUR VISION:
  • To become the most preferred insurer in India, with global footprint and recognition.
  • To become a trusted brand admired by all stakeholders.
  • To become the best-in-class customer service provider leveraging technology and multiple channels.
  • To become the provider of a broad range of innovative products to meet the needs of all customer segments.
  • To be a great place to work, with highly motivated and empowered employees.
  • To be recognized for its contribution to the Society.

OUR COMMITMENT:

We shall
  • Act courteously, fairly and reasonably in all our dealings with the customers.
  • Make sure all our Policy documents and claim procedures are clear and complete information is given about our Products and Services.
  • Deal quickly with the grievances of the customers and resolve them through nominated "Customer Care Officers" in all operating offices.RO Nodal Customer Care Officers List
  • Respond to all commercially viable general insurance needs of the citizens to provide new covers and promote insurance inclusion.
  • Continue to provide customized insurance products for the rural and particularly for the weaker sections of the Society at affordable price.
  • Continue to develop a professional workforce for execution of roles assigned to them.
  • Have a regular consultative process with all our stakeholders and set up monitoring mechanism for delivery of promised services to our customers.

STANDARDS FOR ACCESS TO CITIZENS:

We shall
  • Host on our Website www.uiic.co.in all relevant information relating to working hours, documents required for issuance of policies and claims settlement.
  • Make available literature on products and services at all our offices.
  • Reach out through electronic and print media, intermediaries and other active communication channels available.
  • Enhance the access of citizens through Dedicated Toll Free No.1800 425 33333
  • Earmark the time between 3.00PM to 5.00PM of every Wednesday (next working day, in case Wednesday happens to be holiday) for personal interaction of customers with Designated GRO of Micro Office/Branch Office/Divisional Office/Regional office for resolving of grievances.

STANDARDS FOR SERVICING:

We shall
  • Strive to carry out the timelines as prescribed by the Regulator in respect of Policy holder’s servicing.
  • Be clear and transparent in seeking fulfillment of requirements for settling a claim or any other services to the customer.

STANDARDS OF FAIRNESS AND OPENNESS:

We shall
  • Invite feedback from customers on services availed to suggest improvements.
  • Review the standards of services offered, annually with a view to improve the benchmarks.

SERVICE PARAMETERS AND TURN AROUND TIMES:

For Citizen's Charter (General): Click here
For Citizen's Charter (Health): Click here
This Charter is a summary of service levels which United India Insurance Company proposes to offer to the citizens. However the charter is not a part of the policy conditions or policy contract of the customers of United India Insurance Company.

Official Language Implementation

REPORT ON OFFICIAL LANGUAGE IMPLEMENTATION

While framing the constitution of our country, Hindi was unanimously accepted as Official Language and Hindi was adopted as the Official  Language of the Union of India on14th September, 1949.

To commemorate this occasion "HINDI DAY" is celebrated on 14th September every year.

Article 343 of the constitution states that "The Official language of the Union shall be Hindi in Devnagari Script. The form of numerals to be used for the Official purpose of the union shall be the international form of Indian numerals".

The company has shown good progress in the implementation of Official Language Policy as per the Annual Programme on O.L. Implementation of Govt. of India.

Some of the noteworthy achievement in Official Language Implementation includes the following:
E. SERVICES TO FACILITATE EMPLOYEES:

One Hindi word a day is taught to all through Intranet. Messages, Reports and Photos of Hindi Day/Week, Conference etc. are uploaded regularly in intranet. Bilingual Standard formats are available in bilingual in intranet.

PROPOGATION OF NON-LIFE INSURANCE THROUGH ELECTRONIC MEDIA:

To popularize non- life insurance products among masses in rural and urban areas, programmes like discussion, speeches etc. are organised through All India Radio. Recently a programme on Health Insurance was organised.

EMAIL IN HINDI:

Mails are sent by various offices in Hindi.

BILINGUAL PUBLICATIONS:
  • CITIZENS CHARTER printed in bilingual and regional language
  • Performance, Planning, Analysis, Review and Discussion and Quality Circle of HRD has been translated and printed in bilingual
  • DO's AND DONT'S vigilance manual had been printed in bilingual.
  • Company's Annual Report published in bilingual
  • Company's corporate Motto is in bilingual.
  • Handbook on Official Language has been published to facilitate working in Official Language, for officers and employees
  • Agent's Manual
  • Pension Rules

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